Get the best service quality, easy access to information and effective grievance redressal with us
Our grievance resolution process is carried out by senior officers and we aim to resolve your queries and problems in the fastest and most efficient manner.
You can read more about our grievance redressal policy here.
Submit your concern following the matrix below and we shall respond with a resolution within 15 calendar days.
- Click here to submit your grievance.
- Meet the Grievance officer at your nearest ICICI Prudential Life Insurance Branch. Click here for details.
- You can also write to us from your registered email ID at firstname.lastname@example.org
- Call our Customer Service Helpline number 1860 266 7766 (for calls within India) or +91 22 6193 0777 (for contacting us from outside India) to report your grievance.
If you are not satisfied with the resolution you receive, you may approach Level 2 of the Escalation Matrix.
If you are not satisfied with the resolution, you may take your concern to our Grievance Redressal Officer Ms. Ashwini Bondale, Senior Vice President – Customer Service by clicking here.
If you are not satisfied with the resolution, you may approach Level 3 of the Escalation Matrix.
If the resolution is still not up to your expectations, you can approach our Grievance Redressal Committee by clicking here
To submit your written grievance, you can post it to:
ICICI Prudential Life Insurance Co. Ltd.,
Unit No. 1A & 2A, Raheja Tipco Plaza,
Rani Sati Marg, Malad (East),Mumbai- 400097 Maharashtra
If your concern remains unresolved, you may approach the Insurance Ombudsman for redressal. Click here to view the addresses of the Insurance Ombudsman Offices. As per the Insurance Ombudsman Rules 2017, a policyholder can approach an Ombudsman only if the value of the claim is less than 30 lakhs.
In case the resolution does not meet your expectations, you may register a complaint at the Integrated Grievance Management System of the Authority.
Request a Call Back
By submitting my details, I override my NDNC registration and authorize ICICI Prudential and its representatives to contact me through call, WhatsApp or Email. I further consent to share my information on confidential basis with third parties for evaluating and processing this proposal.
Timings – 10:00 A.M. to 7:00 P.M., Monday to Saturday (except national holidays)
Please do not use any country code prefix (e.g. +91)